We live in a culture of speed, we want faster communication, faster internet, and faster delivery of all our desirables. If the pizza doesn’t arrive within 30 mins, you want it to be free. If the video doesn’t stream fast enough, you simply switch to another platform.
The age of digital transformation and high-speed internet has created a corresponding need for speed in our lives as well. Today, the difference between swift and efficient customer service or slow and cumbersome service can make or break a company.
In this age of fast services and instant gratification, you also need smart solutions to speed up your business processes, especially customer service and support. People are no longer satisfied with the current state of affairs, they want innovative and advanced services and they want them now.
In a previous blog post, we talk about the true cost of a temporary employee and how outsourcing can better accommodate the needs of a business. While hiring temps may fill the short-term needs of a certain project, in the long-term it fails to save you money. The need for specialized team members or software can become quite expensive to hire in-house. For this reason, many companies choose to outsource their tasks in order to reduce having to spend a fortune on resources. So how does outsourcing reduce costs? Read More
As a business grows, back-end processes quickly expand requiring additional resources to handle large volume tasks. This is why businesses often choose to outsource these functions to increase efficiency and reduce operating costs. While outsourcing brings many benefits, it is important to weigh the pros and cons to avoid making some of the most common mistakes. Read More