ARDEM has been working with a leading survey research and evaluation firm that looks into the information requirements of the public sector and has been serving local government agencies for over 20 years. The research center provides state and national level agencies with advanced insights (collected via surveys) that help them enact impactful policies and programs, and was looking for an outsourcing company that could assist them in survey processing.
In the Survey Workstream at ARDEM, we process a very large number of Surveys daily. These surveys are for multiple different clients and each survey content and format is different. The processing of surveys requires an excess of a hundred separate steps. Starting with sorting and separating of different surveys, file encryption and decryption, data capture of hundreds of fields, data quality audits, data tabulation, creation of presentation charts and ending with data delivery. As a result, businesses often find this process to be time consuming and inefficient. ARDEM utilizes bots for collecting and reporting data from surveys to help automate this process. Read More