In today’s rapidly changing business environment, outsourcing has emerged as a key strategy for businesses looking to stay competitive. Though outsourcing has been around for years, it has recently taken on a greater role in businesses. Read More
The onset of the Covid-19 pandemic has pushed significant growth in the healthcare industry. Research suggests that the global healthcare market is poised to reach $665.37 billion by 2028. Read More
RPA or robotic process automation has come a long way. It has revolutionized business processes. It helps companies improve efficiency and cut costs. It also provides organizational resilience. Let’s learn more about RPA! Read More
Business process outsourcing is a rapidly growing service sector as more and more companies switch to outsourcing as a means of lowering costs, reducing overheads and implementing additional efficiencies in their everyday operations. Read More
In these changing times, automation is helping companies and financial institutions improve and accelerate everyday finance and accounting operations while offering greater transparency into individual processes.
The global business process outsourcing market is expected to grow by 105.49 billion USD between 2020 to 2024 and this spike in numbers can be attributed to the transformation brought about by automation.
In today’s world, technology is the single unifying factor that is transforming everything, from the way we carry out everyday essential tasks to the way we work, share and collaborate. If steam power was the driving force behind the industrial revolution, then advanced, cognitive automation can be rightly called the driving force behind the digital transformation in business.
Outsourcing can be called the combined creation of the modern era of global trade, improving geopolitical relations and worldwide internet connectivity that enables collaborations and integrations across cities, countries and even continents.
During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as connectivity expanded and the technological skills of BPO companies advanced, businesses started outsourcing more and more processes/services. Today, you can outsource many backend processes and financial/operation functions such as invoice management, accounts payable processing, survey reporting, and utility bill management to name a few.
This has driven innovation and created new business process outsourcing trends and practices.
Surveys are created to collect data responses from your selected audience. Data could be collected from different population segments. Employee satisfaction surveys from employees. Customer responses for market studies. Patient Satisfaction surveys from patients receiving services from Providers. And so on. So how does ARDEM create a bot for processing survey data? Read More
In the Survey Workstream at ARDEM, we process a very large number of Surveys daily. These surveys are for multiple different clients and each survey content and format is different. The processing of surveys requires an excess of a hundred separate steps. Starting with sorting and separating of different surveys, file encryption and decryption, data capture of hundreds of fields, data quality audits, data tabulation, creation of presentation charts and ending with data delivery. As a result, businesses often find this process to be time consuming and inefficient. ARDEM utilizes bots for collecting and reporting data from surveys to help automate this process. Read More